Site Terms And User Agreement

This Agreement was created on 7th August 2016.

This User Agreement describes the terms and conditions on which you are allowed to use and its Services. We have incorporated by reference all linked information.

In This User Agreement:
"Account" means the account you open when you register on the Website, be it as an Employer/Buyer or Teelancer/Freelancer/Seller.

"Buyer" and/or "Employer" means a User that investigates and purchases Seller Services or items from Sellers or identifies a Seller through the Website.

"Dispute Resolution Process" means the process to be followed by Buyers and Sellers in accordance with the Dispute Resolution Services.

"Teelance", "we", "our", or "us" means, a website and service owned by Outbreak Creative Ltd. (Reg. 08150564).

"Inactive Account" means a User Account that has not been logged into for a continuous 3 month period.

"Intellectual Property Rights" or "IPR" means any and all intellectual property rights, existing worldwide and the subject matter of such rights, including: (a) patents, copyright, rights in circuit layouts (or similar rights), registered designs, registered and unregistered trade marks, and any right to have confidential information kept confidential; and (b) any application or right to apply for registration of any of the rights referred to in paragraph (a), whether or not such rights are registered or capable of being registered and whether existing under any laws, at common law or in equity.

"Local Jobs" means a service we provide to match a Buyer who has tasks that need doing with a

Seller who will provide the service based on the location of the Seller.

"Milestone Payment" or "Escrow Payment" means a prepayment made by the Buyer for the provision of Seller Services under a User Contract and which will be released in accordance with the section "Escrow Payments" below. Use of the term ÔEscrow PaymentÕ in no way signifies Teelance as a financial institution or the holder of funds on behalf of the Buyer or Seller.

"Project", "Task" or "Listing" means a job offered or awarded by a Buyer via the Website, which may include a Project listed by a Buyer, a project awarded by a Buyer, a service bought by a Buyer from a Seller, and service awarded by a Buyer to a Seller as a result of a Contest or competition hosted via the Website.

"Seller", "Teelancer" or "Freelancer" means a User that offers and provides services or identifies as a Seller, Teelance or Freelancer through the Website.

"Seller Services" means all services provided by Sellers.
"User", "you" or "your" means an individual who visits or uses the website

"User Contract" means : (1) this User Agreement; (2) the Code of Conduct as amended from time to time; (3) any other contractual provisions or terms accepted by both the Seller and Buyer uploaded to the Website, to the extent not inconsistent with the User Agreement and the Code of Conduct; and (4) the Project terms as awarded and accepted on the Website, to the extent not inconsistent with the User Agreement and the Code of Conduct.

"Website" means the websites operated by Teelance and available at: and any related Teelance service, tool or application.

1. Overview

By accessing and/or using the Website, you agree to the following terms with Teelance.

We may amend this User Agreement and any linked information from time to time by posting amended terms on the Teelance Website.

The Website is an online venue where Users buy and sell Seller Services and items. Buyers and Sellers must register for an Account in order to buy or sell Seller Services and/or items. The Website enables Users to work together online to complete and pay for Projects, buy and sell items and to use the services that we provide.

2. Scope

Before using the Teelance Website or services, we recommend that you read the entire User Agreement, policies and all linked information.

You must read and accept all of the terms in, and linked to, this User Agreement, the Code of Conduct, our Privacy Policy and all Website policies. By accepting this User Agreement, you agree that this User Agreement will apply whenever you use the Teelance Website, or when you use the tools we make available to interact with the Teelance Website. Some Teelance Websites may have additional or other terms that we provide to you when you use those services.

3. Eligibility

You shall not use the Teelance Website if:

i.           you are not able to form legally binding contracts; or 

ii.         you are under the age of 16; or 

iii.            you are a person barred from receiving and rendering services under the laws of the United Kingdom or other applicable jurisdiction; or 

iv.            you are suspended from using the Teelance Website.

v.         you reside in a country that would require Teelance to alter fees based on your physical location for automated services (E.g. EU VAT (outside of UK))

Subject to your local laws, a person over 15 but under 18 can use an adult's account with the permission of the account holder. However, the account holder is responsible for everything done with that account.

Users may provide a business name or a company name, which is to be associated with the User's Account. Users acknowledge and agree that where a business name or company name is associated with their Account, this User Agreement is a contract with the User as an individual (not the business or company) and Users remain solely responsible for all activity undertaken in respect of their Account.

We may, at our absolute discretion, refuse to register, or remover the account of, a person or corporate entity as a User.

4. Using Teelance

While using the Teelance Website, you will not:

i.   post content or items in inappropriate categories or areas on our websites and services; 

ii. infringe any laws, third party rights or our policies, such as the Code of Conduct; 

iii.            fail to deliver payment for services delivered to you, unless the Seller has materially changed the Seller Service provided from the bid or a clear typographical error is made; 

iv.            fail to deliver Seller Services purchased from you, unless the Buyer fails to meet the terms, materially alters the terms of the Seller Services from the listing; 

v.         circumvent or manipulate our fee structure, the billing process, or fees owed to Teelance; 

vi.            post false, inaccurate, misleading, defamatory or offensive content (including personal 

vii.          take any action that may undermine the feedback or reputation systems (such as displaying, 
importing or exporting feedback information or using it for purposes unrelated to the 
Teelance Website); 

viii.         transfer your Teelance account (including feedback) and Username to another party without 
our consent; 

ix.distribute or post spam, unsolicited, or bulk electronic communications, chain letters, or 
pyramid schemes; 

x.          distribute viruses or any other technologies that may harm Teelance, the Website, or the 
interests or property of Teelance users (including their Intellectual Property Rights, privacy and publicity rights) or is unlawful, threatening, abusive, defamatory, invasive of privacy, vulgar, obscene, profane or which may harass or cause distress or inconvenience to, or incite hatred of, any person; and aggregate listings from our website for display with listings from other websites without our express written permission, "frame", "mirror" or otherwise incorporate any part of the Website into any other website without our prior written authorization; 

xii.           attempt to modify, translate, adapt, edit, decompile, disassemble, or reverse engineer any software programs used by us in connection with the Teelance Website; 

xiii.          copy, modify or distribute rights or content from the Teelance Website or Teelance's copyrights and trademarks; or 

xiv.         harvest or otherwise collect information about Users, including email addresses, without their consent. 

5. Fees And Services

We charge fees for certain services, such as referral fees for Projects, listing upgrades, vault storage, automated services and memberships. When you use a service that has a fee, you have an opportunity to review and accept the fees that you will be charged based on our schedule of Fees and Charges, which we may change from time to time and will update you by placing on our Website. We may choose to temporarily change the fees for our services for promotional events (for example, discounts on memberships) or new services, and such changes are effective when we post the temporary promotional event or new service on the Websites.

Unless otherwise stated, all fees are quoted in United States Dollars.

6. Taxes

You are responsible for paying any taxes, including any goods and services or value added taxes, which may be applicable depending on the jurisdiction of the services provided.

As we are a company incorporated in the United Kingdom, we may be obliged to charge 20% VAT to UK Users.

You must also comply with your obligations under income tax provisions in your jurisdiction.

7. Payment Administration Agent  

You acknowledge and agree that we may in our sole discretion, from time to time, appoint our related bodies corporate or a third party as our agent to accept or make payments (including merchant facilities) from or to Users on our behalf. Such a third party will have the same rights, powers and privileges that we have under this User Agreement and will be entitled to exercise or enforce their rights, powers and privileges as our agent or in their own name. In no event shall we be liable to any User for any loss, damage or liability resulting from the Payment Administration Agent's negligence and/or acts beyond the authority given by Teelance.

8. Promotion

We may display your company or business name, logo, images or other media, and public description of your Projects and profile as part of the Teelance Services and/or other marketing materials relating to the Teelance Website, except where you have explicitly requested that we do not do this and we have agreed to such request.

9. Content

When you give us content, you grant us a non-exclusive, worldwide, perpetual, irrevocable, royalty-free, sublicensable (through multiple tiers) right to exercise any and all copyright, trademark, publicity, and database rights (but no other rights) you have in the content, in any media known now or in the future.

You acknowledge and agree that: (1) we only act as a portal for the online distribution and publication of User content. We make no warranty that User content is actually made available on the Website. We have the right (but not the obligation) to take any action deemed appropriate by us with respect to your User content; (2) we have no responsibility or liability for the deletion or failure to store any content, whether or not the content was actually made available on the Website; and (3) any and all content submitted to the Website is subject to our approval. We may reject, approve or modify your User content at our sole discretion.

You represent and warrant that your content:

i.          will not infringe upon or misappropriate any copyright, patent, trademark, trade secret, or other intellectual property right or proprietary right or right of publicity or privacy of any person; 

ii.        will not violate any law or regulation; 

iii.       will not be defamatory or trade libellous; 

iv.      will not be obscene or contain child pornography; 

v.        will not contain the development, design, manufacture or production of missiles, or nuclear, chemical or biological weapons 

vi.      will not contain material linked to terrorist activities 

vii.     will not include incomplete, false or inaccurate information about User or any other 
individual; and 

viii.   will not contain any viruses or other computer programming routines that are intended to 
damage, detrimentally interfere with, surreptitiously intercept or expropriate any system, data or personal information. 

You acknowledge and agree that we may transfer your personal information to a related body corporate and your information may be transferred outside of the United Kingdom. If you wish to withdraw your consent, you acknowledge and agree that we may be unable to provide you with access to the Website and Teelance Services and may close your Account.

Information on the Website may contain general information about legal, financial, health and other matters. The information is not advice, and should not be treated as such. You must not rely on the information on the Website as an alternative to professional advice. If you have specific questions about any matter you should consult your professional adviser.

We provide unmonitored access to third party content, including User feedback and articles with original content and opinions (or links to such third party content). We only act as a portal and have no liability based on, or related to, third party content on the Website, whether arising under the laws of copyright or other intellectual property, defamation, libel, privacy, obscenity, or any other legal discipline.

The Website may contain links to other third party websites. We do not control the websites to which we link from the Website. We do not endorse the content, products, services, practices, policies or performance of the websites we link to from the Website. Use of third party content, links to third party content and/or websites is at your risk.

10. Feedback, Reputation And Reviews

You acknowledge that you transfer copyright of the feedback, reputation and reviews you leave consisting of comments together with a composite rating by us. You acknowledge that such feedback, reputation and reviews belong solely to us, notwithstanding that we permit you to use it on our Website while you remain a User. You must not use, or deal with, such feedback, reputation and reviews in any way inconsistent with our policies as posted on the Website from time to time without our prior written permission.

You may not do (or omit to do) anything that may undermine the integrity of the Teelance feedback system. We are entitled to suspend or terminate your Account at any time, without prior notice, if we, in our sole and absolute discretion, are concerned by any feedback about you, or your feedback rating, where we believe our feedback system may be subverted.

Our feedback ratings belong to us and may not be used for any purpose other than facilitating the provision of Seller Services via the Website. You may not use your Seller or Buyer feedback (including, but not limited to, marketing or exporting your any or all of your composite rating or feedback comments) in any real or virtual venue other than a website operated by Teelance or its related entities without our written permission.

11. Advertising

Unless otherwise agreed with us, you must not advertise an external website, product or service on the Website. Any website address posted on the Website, including in a listing, bid, listing description, clarification board or the message board, must relate to a project, item listed, user or service being performed on the Website. An example of a permissible website address would be a portfolio of work.

We may display sponsor advertisements and promotions on the Website. You acknowledge and agree that we shall not be responsible for any loss or damage of any kind incurred by you as a result of the presence of such advertisements/ promotions in the Website or your subsequent dealings with the Advertisers. Furthermore, you acknowledge and agree that content of sponsor advertisements or promotions is protected by copyrights, trademarks, service marks, patents or other intellectual property or proprietary rights and laws. Unless expressly authorised by Teelance or third party right holders, you agree not to modify, sell, distribute, appropriate or create derivative works based on such advertisement/promotions.

12. Communication With Other Users

You must not post your email address or other contact information on the Website, except in the applicable "email", "public" or "social" fields of the signup form, at our request or as otherwise permitted by us on the Website.

Unless you have a prior relationship with a User, you must only communicate with Users via the Website, including by using the Project workspace, inbox private messaging or chat facilities. You may communicate with other Users in respect of Projects through other means such as email, telephone, Skype, ICQ, AIM, MSN Messenger, GTalk and Yahoo under the agreement that you will not attempt to arrange external or other payment methods outside of TeelanceÕs payment systems for goods or services to any User introduced to you by Teelance for either current or any future projects. You agree that should further projects be discussed outside of Teelance with users introduced by Teelance, you will use the Teelance service to provide Payments between Buyer and Seller. We reserve the right to terminate any user we believe is attempting to subvert the Teelance payment system through on or off-site communication with other Users.

13. Right To Review

We may read all correspondence posted to the Website and download or access, and test (if necessary), all uploaded files, programs and websites related to your use of the Website for the purpose of investigating fraud and for risk management and related purposes.

14. Identity / Know Your Customer

You authorise us, directly or through third parties, to make any inquiries we consider necessary to validate your identity. You must, at our request: (1) provide further information to us, which may include your date of birth and other information that will allow us to reasonably identify you; (2) take steps to confirm ownership of your email address or financial instruments; or (3) verify your information against third party databases or through other sources.

You must also, at our request, provide copies of identification documents (such as your drivers' licence). We may also ask you to provide photographic identification holding a sign with a code that we provide as an additional identity verification step.

We reserve the right to close, suspend, or limit access to your Account, the Website and/or Teelance Services in the event we are unable to obtain or verify to our satisfaction the information which we request under this section.

15. User Services

Upon the Buyer awarding a project to the Seller, and the SellerÕs acceptance on the Website, or the purchase of an item by a Buyer from the Seller, the Buyer and Seller will be deemed to have entered into a User Contract under which the Buyer agrees to purchase, and the Seller agrees to deliver the Seller Services. You agree not to enter into any contractual provisions in conflict with the User Agreement.

You are solely responsible for ensuring that you comply with your obligations to other Users. If you do not, you may become liable to that User. You must ensure that you are aware of any domestic laws (including common law), international laws, statutes, ordinances and regulations relevant to you as a Buyer or Seller, or in any other uses you make of the Website.

If another User breaches any obligation to you, you are solely responsible for enforcing any rights that you may have. For the avoidance of doubt, we have no responsibility for enforcing any rights under a User Contract.

Depending on their jurisdiction, Sellers and Buyers may have rights under statutory warranties that cannot lawfully be excluded. Nothing in this User Agreement is intended to override a right that by applicable law may not be excluded.

Each User acknowledges and agrees that the relationship between Buyers and Sellers is that of an independent contractor. Nothing in this User Agreement creates a partnership, joint venture, agency or employment relationship between Users. Nothing in this User Agreement shall in any way be construed as forming a joint venture, partnership or an employer-employee relationship between Teelance and the User.

16. Special provisions for Local Jobs and Special Services

Each User acknowledges:

i.   Teelance may display the location of Users to persons browsing the Website. Every Buyer seeking services for Local jobs will be asked to provide the location where the Local job is to be performed or the goods are to be delivered. A User must never disclose, in any Project posted, personal details such as the User's name, street number, phone number or the email address in any Project description for a Local job or in any other public communication. 

ii. Once a Seller's bid has been accepted by a Buyer seeking Local jobs services or tasks then the Seller providing the service or task is obliged to complete the transaction, unless the service or task, goods or transaction is prohibited by law, by this Agreement or by any of our Policies. 

iii.            If a Buyer updates a Local job after it has been published on the Website, then all bids for that Local job made prior to the update will be automatically cancelled and the bidding process will restart. When a Seller has provided the goods or services or completed the task requested by a Buyer seeking services for Local job, the User must log on to the Website and click the "Complete" button for that Local job. Failure to complete the service or task will constitute a breach of this User Agreement. 

iv.            Our fees are applied to the amount of the awarded Seller's bid to perform the services for the Local job. Any items purchased by the Seller as part of performing the service are between the Buyer and Seller. 

v.         The Template Generator or "Replicator" service uses a complex algorithm to reproduce designs, this algorithm is constantly being improved however tasks may not always be 100% representative of what you see on screen. We aim for a 95% success rate on these tasks. Refunds will only be made available for these tasks if proof is given of significant differences between the on screen representation and resulting file.

vi.            The Vault service is offered as an impartial record keeper of your designs, it does not represent an endorsement of your designs or confirm the authenticity or validity of any IP claims made by you. By using Teelance, you agree that Outbreak Creative Limited does not hold any legal responsibility to support you in proceedings resulting from your use of this service.

17. Funds

You may have funds in your Account if you have prepaid for fees or charges or for services to be provided to you via the Website. If you are a Seller, you may have funds if you have successfully completed a Project, or sold an item, and funds have been released to you. There are also circumstances where funds may have been credited to your Account in relation to an affiliate program or a referral program.

Funds owed to you, or paid by you, are held by us in our operating accounts held with reputable financial institutions. Funds owed to you, or paid by you, may be commingled with our general operating funds and funds of other User's Accounts.

You are not entitled to any interest, or other earnings for funds that you submit to, or request via the Website.

We may receive interest on funds held by us in our operating accounts (which may include funds owed or in the process of being paid to you) from financial institutions with whom we hold our operating accounts. Any such interest earned belongs to us and we will not be liable to any User for any imputed interest on such funds.

If your Account has a negative amount of funds, we may:

i.          set-off the negative amount of funds with funds that you subsequently receive into your Account; 

ii.        if you have funds in multiple currencies in your Account and one of the currencies becomes negative for any reason, we may set-off the negative amount against funds you maintain in a different currency balance (at an exchange rate applied by us); 

iii.       reverse payments you have made from your Account to other User Accounts on the Website; 

iv.      deduct amounts you owe us from money you subsequently add or receive into your Account; 

v.        immediately suspend or limit your Account until such time as your Account no longer has a 
negative amount. 

i.   we are not a bank or other licensed financial institution and do not provide banking services or any financial services to you; 

ii. the funds authorised by you (which may include Milestone Payments and/or any prepayment of fees and charges which you owe to us) represents our unsecured obligations to you with respect to your rights to direct us to make payment in relation to the purchase and sale of Seller Services through the Website and provision of the Teelance Services; 

iii.            to the extent that we are required to release funds to you, you will become our unsecured creditor until such funds are paid to you; 

iv.            we are not acting as a trustee or fiduciary with respect to such funds or payments; 

v. the amount of funds that you request in the course of interacting with the Website is not 
insured and is not a guaranteed deposit; 

vi.            you must only use the mechanisms available on the Website to pay for, or receive funds in 
respect of Seller Services; 

vii.          we will hold funds in respect of the amount of your Account (including Milestone Payments) 
in an account held by us with a financial institution (or in any manner that we decide in our sole discretion from time to time) and such funds are not segregated into a separate account; and 

viii.         we may commingle your funds with funds of other User's and our own funds and such commingled funds could be used to pay other Users or for our general corporate purposes or otherwise, however, we will remain obliged to release or refund funds at your direction in accordance with this User Agreement. 

In the event that we offset a negative amount of funds pursuant to this section, it may be bundled with another debit coming out of your Account.

We reserve the right to collect any funds owed to us by any other legal means. You acknowledge and agree that:


18. Limits & Fraud Prevention

We reserve the right to suspend a User withdrawal request if the source of the funds is suspected to be fraudulent.

If we become aware that any funds received into an Account from another Account as a result of a fraudulent transaction (e.g. paid a Milestone Payment using a stolen credit card) it will be reversed immediately. If those funds have already been released to you, you must pay the funds directly back to Teelance for the purposes of returning the funds to the legal owner. If you do not do so, we may suspend, limit or cancel your account, or take action against you to recover those funds.

We may, in our sole discretion, place a limit on any or all of the funds in your Account (thereby preventing any use of the funds) if:

i.   we believe there may be a high level of risk associated with you, your Account, or any or all of your transactions, including if we believe that there is a risk that such funds will be subject to reversal or chargeback; 

ii. we believe that the beneficiary of the payment is someone other than you; 

iii.            we believe that the payment is being made to a country where we do not offer our Service; or 

iv.            we are required to do so by law. 

If you are involved in a dispute, we may (in certain circumstances) place a temporary limit on the funds in your Account to cover the amount of any potential liability. If the dispute is resolved in your favour, we will lift the limit on your funds and those funds may be released to you. If the dispute is not resolved in your favour, we may move to return the funds to the legal owner.

19. Refunds

If the amount the User has asked to refund relates to: (1) a Milestone Payment, the Dispute Resolution Process may be followed; or (2) our fees and charges, the process set out in the Clause "Disputes with Us" must be followed.

If we agree to the refund, the funds will be received by the User via the same payment method(s) that the User used to make the original payment to us. We may, in our sole discretion, use an alternative payment method in exceptional circumstances.

We may refund funds to Users irrespective of whether a User has requested funds be refunded if: (1) we are required by law or consider that we are required by law to do so; (2) we determine that refunding funds to the User will avoid any dispute or an increase in our costs; (3) we refund funds to the User in accordance with any refund policy specified by us from time to time; (4) we find out that the original payment made by the User is fraudulent; (5) the User made a duplicate payment in error; or (6) we consider, in our sole opinion, that it is likely that the refund of funds is necessary to avoid a credit card chargeback.

You can request a refund by emailing us at [email protected] If you have done so, you must not initiate a chargeback request with your credit card issuer until such time as all reasonable efforts have been exhausted with us to resolve your request.

Refund requests must be made within 14 days of your task being completed by a Teelancer and without you having set the task status to ÔapprovedÕ.

If you have already initiated a chargeback request with your credit card issuer, you must not request a refund of funds by contacting us and must not seek double recovery.

If we reasonably determine, having considered all the relevant circumstances, that you have made an excessive or unreasonable number of requests to refund funds back to you or chargebacks, we may suspend, limit or close your Account.

There is no minimum amount for a refund.

20. Withdrawals

We may require you to be Teelance and/or Paypal Verified before you can send or receive payments related to Teelance

You acknowledge and agree that we may seek to verify your identity or request additional information from you as part of our anti-fraud policy.

21. Chargebacks

A chargeback (being a challenge to a payment that a Buyer files directly with their payment service) and a reversal instruction is made by the payment product issuer or third parties (such as payment processors) and not by us. We are bound to follow their instructions.

You acknowledge and agree that we will be entitled to recover chargebacks and reversals that may be imposed on us by a payment product issuer or third parties (such as payment processors) on funds paid to you by Buyers through the Website.

You agree that we may reverse any such payments made to you, which are subject to chargeback or reversal instruction via your payment product issuer or third parties (such as payment processors).

22. Inactive Accounts

We reserve the right to close an Inactive Account.
We reserve the right to close an account with nil or negative funds.

23. Right To Refuse Service

We may close, suspend or limit your access to your Account without reason. Without limiting the foregoing, we may close, suspend or limit your access to your Account:

i.   if we determine that you have breached, or are acting in breach of, this User Agreement; 

ii. if you under-bid on any Project in an attempt to renegotiate the actual price privately, 
avoiding fees; 

iii.            if we determine that you have breached legal liabilities (actual or potential), including 
infringing someone else's Intellectual Property Rights; 

iv.            if we determine that you have engaged, or are engaging, in fraudulent, or illegal activities; 

v. you do not respond to account verification requests; 

vi.            you do not complete account verification when requested within 3 months of the date of 

vii.          you are the subject of a United Nations, Australian, EU or USA sanctions regime, or our 
banking and payment relationships otherwise preclude us from conducting business with you; 

viii.         to manage any risk of loss to us, a User, or any other person; or 

ix.for other similar reasons. 

If we close your Account due to your breach of this User Agreement, you may also become liable for certain fees as described in this User Agreement.

Without limiting our other remedies, to the extent you have breached this User Agreement, you must pay us all fees owed to us and reimburse us for all losses and costs (including any and all of our employee time) and reasonable expenses (including legal fees) related to investigating such breach and collecting such fees.

You acknowledge and agree that: (1) the damages that we will sustain as a result of your breach of this User Agreement will be substantial and will potentially include (without limitation) fines and other related expenses imposed on us by our payment processors and Users and that those damages may be extremely difficult and impracticable to ascertain; (2) if you breach this User Agreement, we may fine you up to US$3,000 for each breach and/or we may take legal action against you to recover losses that are in excess of the fine amount; (3) a fine of up to US$3,000 is a presently reasonable pre-estimate or minimum estimate of our damages, considering all currently existing circumstances, including (without limitation) the relationship of the sum to the range of harm to us that reasonably could be anticipated and the anticipation that proof of actual damages may be impractical or extremely difficult; and (4) we may release the entire (or part of the) amount of the fine from your Account to us.

If we close your Account for a reason other than as a result of your breach of this User Agreement, unless as otherwise specified in this User Agreement, you will be entitled to receive any payment due to your from buyers of your goods/services.

In the event that we close your Account, you will have no claim whatsoever against us in respect of any such suspension or termination of your Account.

24. Escrow Payments

"Escrow" is used as a term that laymen may use to describe a particular service offered by Teelance. "Escrow" does not imply that we are in any way a financial institution or hold funds in our accounts owed to Sellers as a matter of course. We may provide you with a service which allows controlled payments to be made with respect to a service called Escrow Payments.

Subject to the User Contract, the Buyer can make an Escrow Payment, which will be removed from the funding account of the buyer and cannot be claimed by the Seller until:


i.   the Buyer and Seller agree that the funds can be claimed by the Seller; 

ii. if there is a dispute, the Buyer and Seller have concluded the Dispute Resolution Process and 
the Dispute is resolved in the SellerÕs favour; 

iii.            the Buyer instructs us to pay a Seller for services performed by the Seller in respect of a 
project; or 

iv.            the Buyer acknowledges that the Seller has completed the services fully and to a satisfactory 

If a Buyer does not approve of the SellerÕs work product, the parties may elect to resolve the issue under the Dispute Resolution Process.

If we have not received any instructions from a Buyer in respect of a Payment within twelve months after the day that the Milestone Payment was paid and the Buyer has not logged into their Account during that time, the payment will be issued to the seller in which the buyer entered an agreement with and deduct fees and or charges per our policies.

25. Dispute Resolution Services

Teelance offers Dispute Resolution Services to Users who have elected to use the "Escrow" feature. You agree and acknowledge that: (i) Teelance is not providing legal services; (ii) Teelance will not advise you regarding any legal matters; and (iii) if you desire to have legal counsel, you will seek an independent legal counsel from those licensed to practice law in your jurisdiction. You will not rely on Teelance for any such counsel.

In the event of a dispute between a Buyer and a Seller regarding a return or release of Payments, either Buyer or Seller may elect to use the Dispute Resolution Services offered by Teelance. The Buyer and Seller will then be notified that the matter will be addressed through the Dispute Resolution Services.

You agree to indemnify and (to the maximum extent permitted by law) hold Teelance and any of our affiliates harmless against any damages or liability you may suffer as a result of using the ÔEscrowÕ Payments and/or Dispute Resolution Services.

26. Other Disputes With Users

You acknowledge and agree that in the event that a dispute arises between you and another User in relation to any project that you will first attempt to resolve any differences that you have in relation to such Project, including in relation to the quality of the services provided.

If you continue to have any difficulties or problems in relation to a dispute with another User in relation to a project we encourage you to contact us.

Teelance retains full rights and powers to make a determination for all such disputes. Upon receipt of a dispute, Teelance shall have the right to request the Seller and the Buyer to provide documentation in support of their claim or position in relation to the dispute. You agree that Teelance has absolute discretion to accept or reject any document provided. You also acknowledge that Teelance is not a judicial or alternative dispute resolution institution and that we will make the determinations only as an ordinary, reasonable, impartial person. In addition, we do not warrant that the documents provided by the parties to the dispute will be true, complete or correct and you agree to indemnify and (to the maximum extent permitted by law) hold Teelance and any of our affiliates harmless against any damages or liability you may suffer as a result of any documentation or material subsequently being found to be false or misleading.

In relation to disputes with any other users of the Website, you hereby agree to indemnify Teelance from any and all claims, demands, and damages, actual and consequential, of every kind and nature, known and unknown, that is related to such a dispute, our determinations or the use of any services offered by Teelance.

It is agreed by you that you will make every endeavour at fair play and post reasonable and fair demands/offers on your dispute. A User deemed by Teelance to be not abiding by fair play during the Dispute Resolution Service process may automatically lose the dispute in favour of the other party involved, regardless of the origin of the dispute. Teelance has sole discression over the classification of fair play behaviour.

27. Disputes With Us

If a dispute arises between you and Teelance, our goal is to address your concerns and, if we are unable to do so to your satisfaction, to provide you with a means of resolving the dispute quickly. We strongly encourage you to first contact us directly to seek a resolution contacting [email protected]

For any claim, Teelance may elect to resolve the dispute in a cost effective manner through binding non-appearance-based arbitration. If Teelance elects arbitration, such arbitration will be initiated through an established alternative dispute resolution (ADR) provider, which is to be selected by you from a panel of ADR providers that Teelance will provide to you. The ADR provider and the parties must comply with the following rules: a) the arbitration shall be conducted by telephone, online and/or be solely based on written submissions, the specific manner shall be chosen by the party initiating the arbitration; b) the arbitration shall not involve any personal appearance by the parties or witnesses unless otherwise mutually agreed by the parties; and c) any judgment on the award rendered by the arbitrator may be entered in any court of competent jurisdiction.

All claims you bring against Teelance must be resolved in accordance with the terms of this Agreement. All claims filed or brought contrary to this Agreement shall be considered improperly filed and a breach of this Agreement. Should you file a claim contrary to the terms of this Agreement, Teelance may recover its legal fees and costs (including in-house lawyers and paralegals), provided that Teelance has notified you in writing of the improperly filed claim, and you have failed to promptly withdraw the claim.

If any proceeding by or against you is commenced under any provision of any bankruptcy or insolvency law, Teelance will be entitled to recover all reasonable costs or expenses (including reasonable legal fees and expenses) incurred in connection with the enforcement of this Agreement.

TeelanceÕs failure to act with respect to a breach by you or others does not waive our right to act with respect to subsequent or similar breaches.

28. Currencies

You are responsible for ensuring that you are eligible to send and/or receive funds in the currency specified in any terms or agreements presented on the Website. If you are found to be ineligible to receive funds in an agreed currency then you may surrender any payments arranged under the agreement. Teelance, at our sole discression, may mediate currency ineligibility disputes on request and TeelanceÕs decision will be final.

You are responsible for all risks associated with converting and agreeing to payments in various available currencies, including but not limited to the risk that the value of these funds will fluctuate as exchange rates change, which could result in decreases in the value of your payment. You must not use (or attempt to use) the Website to engage in speculative trading, which could result in substantial losses. We are not a financial services provider.

29. Competitions

We may run and promote competitions on the Website from time to time and such competitions will be subject to the terms and conditions as published by us on the Website.

Prizes awarded will be denominated in USD unless stated otherwise. Competition winners will be determined by us in accordance with the applicable terms and conditions at our absolute discretion. All decisions made us in respect of competition are final and we will not enter into any correspondence in relation to the prize or the promotion.

30. Release

If you have a dispute with one or more Users, you release us (and our officers, directors, agents, subsidiaries, joint ventures and employees) from claims, demands and damages (actual and consequential) of every kind and nature, known and unknown, arising out of or in any way connected with such disputes.

31. Access And Interference

You agree that you will not use any robot, spider, scraper or other automated means to access the Teelance Website for any purpose without our express written permission.

Additionally, you agree that you will not:

i.   take any action that imposes or may impose (in our sole discretion, exercised reasonably) an unreasonable or disproportionately large load on our infrastructure; 

ii. interfere with, damage, manipulate, disrupt, disable, modify, overburden, or impair any device, software system or network connected to or used (by you or us) in relation to the Teelance Website or your Account, or assist any other person to do any of these things, or take any action that imposes, or may impose, in our discretion, an unreasonable or disproportionately large load on our infrastructure; 

iii.            copy, reproduce, modify, create derivative works from, distribute, or publicly display any content (except for your information) from the websiteÕs without the prior express written permission of Teelance and the appropriate third party, as applicable; 

iv.            interfere or attempt to interfere with the proper working of the websiteÕs, services or tools, or any activities conducted on or with the websiteÕs, services or tools; or 

v. bypass our robot exclusion headers or other measures we may use to prevent or restrict access to the Website. 

32. Closing Your Account

You may close your Account at any time through your User dashboard or by emailing [email protected] providing you:

i.   do not have any outstanding listings on the Website; and 

ii. have resolved any outstanding matters (such as a suspension or restriction on your Account); 

iii.            have paid any outstanding fees owing on the Account. 

33. Privacy

We use your information as described in the Teelance Privacy Policy. If you object to your information being transferred or used in this way then you may not use our services.

34. Indemnity

You will indemnify us (and our officers, directors, agents, subsidiaries, joint venturers and employees) against any claim or demand, including legal fees and costs, made against us by any third party due to or arising out of your breach of this Agreement, or your infringement of any law or the rights of a third party in the course of using the Teelance Website and Teelance Services.

35. Security

You must immediately notify us upon becoming aware of any unauthorised access or any other security breach to the Website, your Account or the Teelance Services and do everything possible to mitigate the unauthorised access or security breach (including preserving evidence and notifying appropriate authorities). You are solely responsible for securing your password. We will not be liable for any loss or damage arising from unauthorised access of your account resulting from your failure to secure your password.

36. No Insurance Or Warranty

We do not offer any form of insurance, or other Buyer or Seller protection.

37. No Warranty As To Each UserÕs Purported Identity

Because User identification on the internet is difficult, we cannot and do not confirm each User's purported identity. We may provide information about a User, such as a strength or risk score, geographical location, or third party background check or verification of identity or credentials. However, such information is based solely on data that the User submits and we provide such information solely for the convenience of Users and the provision of such information is not an introduction, endorsement or recommendation by us.

38. No Warranty As To Content On The Website

The Website is a dynamic time-sensitive website. As such, information on the Website will change frequently. It is possible that some information could be considered offensive, harmful, inaccurate or misleading or mislabelled or deceptively labelled accidently by us or accidentally or purposefully by a third party.

Our Services, the Website and all content on it are provided on an 'as is', 'with all faults' and 'as available' basis and without warranties of any kind either express or implied. Without limiting the foregoing, we make no representation or warranty about:

i.   the Website or any Seller Services or Teelance Services; 

ii. the accuracy, reliability, availability, veracity, timeliness or content of the Website or any 
Seller Services or Teelance Services; 

iii.            whether the Website or Seller Services or Teelance Services will be up-to-date, uninterrupted, 
secure, error-free or non-misleading; 

iv.            whether defects in the Website will be corrected; 

v.         whether the Website, the Seller Services or the Teelance Services or any data, content or material will be backed up or whether business continuity arrangements are in place in respect of the Website, Seller Services or Teelance Services; 

vi.            any third party agreements or any guarantee of business gained by you through the Website, Seller Services or Teelance Services or us; or 

vii.          the Website, Seller Services or Teelance Services or infrastructure on which they are based, being error or malicious code free, secure, confidential or performing at any particular standard or having any particular function. 

i.           any indirect, special, incidental or consequential damages that may be incurred by you; 

ii.         any loss of income, business or profits (whether direct or indirect) that may be incurred by 

iii.            any claim, damage, or loss which may be incurred by you as a result of any of your 
transactions involving the Website. 

To the extent permitted by law, we specifically disclaim any implied warranties of title, merchantability, fitness for a particular purpose, quality, suitability and non-infringement.

39. Limitation Of Liability

In no event shall we, our related entities, our affiliates or staff be liable, whether in contract, warranty, tort (including negligence), or any other form of liability, for:

The limitations on our liability to you above shall apply whether or not we, our related entities, our affiliates or staff have been advised of the possibility of such losses or damages arising.

Notwithstanding the above provisions, nothing in this User Agreement is intended to limit or exclude any liability on the part of us and our affiliates and related entities where and to the extent that applicable law prohibits such exclusion or limitation including those within the Competition and Consumer Act 2010 (Cth) and relevant state fair trading legislation.

To the extent that we are able to limit the remedies available under this User Agreement, we expressly limit our liability for breach of a non-excludable condition or warranty implied by virtue of any legislation to the following remedies (the choice of which is to be at our sole discretion) to the supply of the Teelance services again or the payment of the cost of having the Teelance services supplied again.

40. Jurisdiction Limitations

As some jurisdictions do not allow some of the exclusions or limitations as established above, some of these exclusions or limitations may not apply to you. In that event, the liability will be limited as far as legally possible under the applicable legislation.

41. Bar To Action

We may plead this User Agreement in bar to any claim, action, proceeding or suit brought by you, against us for any matter arising out of any transaction or otherwise in respect of this User Agreement.

42. No Class Actions

You and we agree that you and we will only be permitted to bring claims against the other only on an individual basis and not as a plaintiff or class member in any purported class or representative action or proceeding. Unless both you and we agree otherwise, the arbitrator may not consolidate or join more than one person's or party's claims and may not otherwise preside over any form of a consolidated, representative, or class proceeding. In addition, the arbitrator may award relief (including monetary, injunctive, and declaratory relief) only in favour of the individual party seeking relief and only to the extent necessary to provide relief necessitated by that party's individual claim(s). Any relief awarded cannot affect other Users.

43. Notices

Legal notices must be served on Teelance (in the case of Teelance) or to the email address you provide to Teelance during the registration process (in your case). Notice will be deemed given 24 hours after email is sent, unless the sending party is notified that the email address is invalid or that the email has not been delivered.

Any notices to rTeelance must be given by registered ordinary post (or if posted to or from a place outside the United Kingdom, by registered airmail).

44. Law And Forum For Legal Disputes

This Agreement will be governed in all respects by the laws of the United Kingdom. We encourage you to try and resolve disputes using certified mediation (such as online dispute resolution processes). If a dispute cannot be resolved then you and Teelance irrevocably submit to the non-exclusive jurisdiction of the courts of the United Kingdom.

45. Severability

The provisions of this User Agreement are severable, and if any provision of this User Agreement is held to be invalid or unenforceable, such provision may be removed and the remaining provisions will be enforced. This Agreement may be assigned by us to an associated entity at any time, or to a third party without your consent in the event of a sale or other transfer of some or all of our assets. In the event of any sale or transfer you will remain bound by this User Agreement.

46. Interpretation

Headings are for reference purposes only and in no way define, limit, construe or describe the scope or extent of such section.

47. No Waiver

Our failure to act with respect to an anticipated or actual breach by you or others does not waive our right to act with respect to subsequent or similar breaches. Nothing in this section shall exclude or restrict your liability arising out of fraud or fraudulent misrepresentation.

48. Communications

You consent to receive notices and information from us in respect of the Website and Services by electronic communication. You may withdraw this consent at any time, but if you do so we may choose to suspend or close your Account.

49. General

Outbreak Creative Limited is located at 76 Rutland Drive, Morden, Surrey, SM45QL, United Kingdom.

This Agreement contains the entire understanding and agreement between you and Teelance. The following Sections survive any termination of this Agreement: Fees And Services (with respect to fees owed for our services), Release, Content, No Warranty As To Content, Limitation Of Liability, Indemnity, Bar To Action, No Class Actions, and Disputes With Us.

50. Feedback

If you have any questions about this User Agreement or if you wish to report breaches of this User Agreement, please contact us by emailing [email protected]

Paypal Acceptable Use Policy

You are independently responsible for complying with all applicable laws in all of your actions related to your use of PayPal's services, regardless of the purpose of the use. In addition, you must adhere to the terms of this Acceptable Use Policy.

Prohibited Activities

You may not use the Teelance service for activities that:

1.            violate any law, statute, ordinance or regulation. 

2.            relate to transactions involving (a) narcotics, steroids, certain controlled 
substances or other products that present a risk to consumer safety, (b) drug paraphernalia, (c) cigarettes, (d) items that encourage, promote, facilitate or instruct others to engage in illegal activity, (e) stolen goods including digital and virtual goods, (f) the promotion of hate, violence, racial intolerance or the financial exploitation of a crime, (g) items that are considered obscene, (h) items that infringe or violate any copyright, trademark, right of publicity or privacy or any other proprietary right under the laws of any jurisdiction, (i) certain sexually oriented materials or services, (j) ammunition, firearms, or certain firearm parts or accessories, or (k) certain weapons or knives regulated under applicable law. 

3.            relate to transactions that (a) show the personal information of third parties in violation of applicable law, (b) support pyramid or ponzi schemes, matrix programs, other "get rich quick" schemes or certain multi-level marketing programs, (c) are associated with purchases of annuities or lottery contracts, 

lay-away systems, off-shore banking or transactions to finance or refinance debts funded by a credit card, (d) are for the sale of certain items before the seller has control or possession of the item, (e) are by payment processors to collect payments on behalf of merchants, (f) are associated with the sale of traveler's cheques or money orders, (h) involve currency exchanges or cheque cashing businesses, (i) involve certain credit repair, debt settlement services, credit transactions or insurance activities, or (k) involve offering or receiving payments for the purpose of bribery or corruption.

4. involve the sales of products or services identified by government agencies to have a high likelihood of being fraudulent.

Violations of the Acceptable Use Policy

We encourage you to report violations of this Acceptable Use Policy to Teelance immediately. If you have a question about whether a type of transaction may violate the Acceptable Use Policy, you can email the Teelance support team
at: [email protected]